Frequently Asked Questions
Everything you need to know about your EBY experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. Express shipping options are available at checkout for faster delivery.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Please note that for hygiene reasons, intimate apparel must be in its original unopened packaging.
How do I find my perfect fit?
Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our chart, as sizing can vary between different styles and fabrics.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.
How can I track my shipment?
Once your order ships, you will receive an email confirmation with a tracking number and a link to monitor your package's progress in real-time.
Are your materials sustainably sourced?
Yes, EBY is committed to ethical fashion. We prioritize eco-friendly fabrics and partner with manufacturers who adhere to strict fair-labor standards.